User Experience (Ux) Design

				
					# Conversation for ESCS Dashboard 

Main Questions: 

· What do the current users use the ESCS Dashboard for? (Also how?) 
· Which information from the ESCS Dashboard users find useful? 
· Which snippets of information should we show on the homepage of ESCS Dashboard? 

## Moderator logistics 

*Use Teams for real-time feedback from observers.* 

*In Teams, check the Attendees section to make sure everyone except the participant is on mute.* 

*When the participant is ready, begin the session with the following intro* 


## Intro - 2 minute 

Thanks for joining us today! My name is Mok-Yi and I also have some colleagues on the line observing and taking notes. Today we're going to talk about OPM's ESCS Dashboard website. Before we begin, I have some information for you, and I’m going to read it to make sure that I cover everything. 

First, please confirm the following statement of consent: "By participating in this session, I give my permission to OPM, or an OPM representative, to take written notes of statements I make during the session." 

We are currently working on re-designing the homepage of ESCS Dashboard, we want to put the most useful information and features on the homepage, so the program offices could have a good idea of their Statues at a glance, without having to try to find them on different parts of the site. 

If you have any questions as we go along, please ask them. This session is about understanding the Dashboard and brainstorming, so a quick discussion for a better understanding is welcomed. 

Also, please don’t worry that you’re going to hurt our feelings. We’re doing this to improve the site, so we need to hear your honest feedbacks. 


## Warm up questions - 3 minutes 

Before we look at the site and mockup, I’d like to ask you just two quick questions. 

· First, how long have you been working with the federal government? 
· How long have you worked with the ESCS Dashboard? 

OK, great. Let's start looking at things. 

***Share screen the current ESCS Dashboard website*** 


## What does a user currently do in ESCS Dashboard? - 10 minutes 

· First, can you please tell me what you use the ESCS Dashboard for?
· How often do you find yourself performing each of those tasks? 
· As a ESCS Dashboard user, which pieces of information from this system is most important to you? 
· How do you currently track the statuses?  Do you login to check, or is there email notification? 


***Share screen the ESCS Dashboard mockup*** 


## Useful information for user? - 10 minutes 

· As a ESCS Dashboard user, what information would you find useful on this homepage? (this is a similar question from last set, but good to confirm in a different way) 
· Would having past data, or showing trend, be useful? 
· Are there features on the current Dashboard that you use, and think would be useful to have as a direct link on the homepage? 


## Post-Task Interview - 4 minutes 

· Now that we've finished the interview, any general impressions or feedback about the ESCS Dashboard that you'd like to share? 
· Any questions for me?   
· If you’ll excuse me for a minute, I’m just going to see if the people on the team have any follow-up questions they’d like me to ask you.”  ***Check Teams 


## Thank-You and Closing - 1 minute 

We really appreciate you taking the time to share your thoughts with us today, that was very helpful. May we follow-up with you if we have more ESCS Dashboard related questions?
 
Thanks and enjoy the rest of your day!